Effortlessly collect reviews, engage with customers, and grow sales.
Customers turn to Google for everything they need. Make sure they’re seeing you first with a strong Google My Business Profile and accurate business listings.
Turn your customer reviews into your competitive advantage and dominate local search. Create powerful word of mouth by letting your customers refer your business.
Update business information straight from your dashboard and auto-sync changes across 60+ sites and directories.
Rank higher and win more customers with industry-leading reviews software for local businesses.
Unleash the power of word-of-mouth marketing by creating, sending, and tracking automated referral campaigns.
Today’s customers demand convenience and instant answers. Make sure you are there for them, anytime, anywhere. Strike conversations with every lead and customer through text, social, video chat, webchat and more.
Reach customers across text, social, webchat, and email, all from a single inbox.
Live chat customers, auto-respond to questions, and capture contact information to follow up over text.
Customer experience is what separates good businesses from the best ones. Turn customer feedback into actionable insight and become the business everyone keeps coming back to.
Send custom, low-friction, automated surveys. Use AI to uncover trends and learnings about your audience.
Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.
Dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.
Attract more customers with Google My Business, strong SEO and accurate listings
Stand out as the obvious choice everywhere your customers search
Connect with leads and customers wherever they are through text
| An online reputation management software, or review software, helps you build a strong online presence and boost credibility with your potential customers using reviews. Good review software should let you solicit reviews from your present and past customers, help you with customer review management across sites, and leverage reviews wherever they’re likely to be noticed by your customers. |
| 98% of customers read online reviews before buying a product. An online review management platform helps you build credibility with potential customers using reviews. It also boosts your SEO and helps you attract more customers on Google. |
| – Generate and manage reviews from 200+ review sites – Manage all customer communication from one inbox – Respond to reviews easily with templates and rules – Amplify reviews to your website, social, paid ads, and search – Track reviews, NPS, response times, and more from one dashboard |
| We give you complete visibility into your online reputation management program. You can track reviews over time or by location, review sites, region, or country. You can also know the response times and response rates at a location or individual level. In addition, by adding Insights, you can also uncover the customer sentiment and top themes in your customer feedback so that you can improve your products and services consistently. |
| Yes, and you should. Customers talk about their brand experiences all the time – be it with family and friends or on social media and online forums. Soliciting reviews helps you channel customer feedback to your brand’s advantage and build a strong online reputation. It also uncovers insights that can help you improve your products and services. |
| We recommend that you send review requests to all your customers so that your online reputation is a true reflection of your brand’s customer experience. Consumers understand that no brand is perfect, and a couple of bad reviews actually make your business look genuine. Excluding unhappy customers from review campaigns can also amount to review gating, which might lead to penalties from Google or other legal and financial damages for your brand. |
| We strongly recommend that you don’t offer incentives in exchange for reviews. While this approach might seem appealing to get more positive reviews, it comes with inherent risks that might damage your brand in the long run. Firstly, consumers today are savvy and can easily see through such tactics, which might lead to an irreparable loss of trust. Secondly, Google is against review gating, which includes offering incentives for reviews. Upon detection, Google might suspend or terminate your business profile which can be detrimental for your brand. |
| Yes, you can. However, we recommend not being too pushy when asking for reviews. Our solution allows you to automatically send a reminder email with a customizable delay in case customers don’t respond to your initial outreach. |
| You should respond to a review, whether good or bad, within 24 hours. This is important in preventing issues from blowing up on channels like social media and in building a reputation for your brand as one that cares for its customers’ feedback. We offer you the ability to build custom templates and response rules, making sure no review goes unanswered. |
| Getting an odd negative review is completely normal, as it’s not possible to satisfy each and every customer. The first thing you should do is respond to the negative review in a personalized and empathetic manner. Next, if the issue can be fixed, turn the negative review into a customer service ticket and resolve it the soonest you can. Once this is done, you can ask the reviewer for a second chance and request them to update their review. |
| Online reviews are the currency of the modern customer experience. Featuring reviews wherever your potential customers are likely to look helps you build trust, improves your brand visibility, and wins you more customers. |
| We recommend that you feature all the latest reviews on your website, irrespective of the rating. This will help your brand look genuine and prevent penalties from Google against review gating practices. |
| There are hundreds of online directories that include information about your business, including store hours, phone numbers, addresses, menus, and more. These sites make it easier for your business to be found online and for potential customers to reach you. Local listing management software, also known as business listing management software, provides a central hub for managing and updating your business information across online directories with ease. |
| Maintaining accurate, up-to-date, and consistent business information wherever your customers are likely to search for you is critical for getting found online, improving online visibility, and preventing customer service issues caused by incorrect information about business hours and service offerings. Listings management software also positively impacts your local SEO, helping you further to be found by your customers. |
| If your listings information, such as business name, address, or phone number, is incorrect on major directories such as Google, Facebook, or Bing, your potential customers will have a bad experience when they try to contact you. It will also hurt your local SEO, bringing down your Google rank and diverting business to your competitors. |
| Managing your business profile manually across hundreds of sites is cumbersome and error-prone. The problem is exacerbated if you have multiple locations to manage. A listings software makes it easy to manage online listings, ensures your business information across locations and sites is up to date, and helps you win more customers. Local listing management software also makes it easy to update information across directories in seconds should your business hours or service offerings change. |
| – Scan major online directories across the web for errors – Build complete and attractive listings from one dashboard – Update and publish vital business info like address, hours, and services from a centralized dashboard – Get real-time reporting and insights on engaged leads and traffic – Convert leads with Google Messaging |
| Apart from your name, address, and phone number, we will update 60+ fields, helping you rank higher on Google and appear more attractive to customers. From one dashboard, you can update your business hours, photos, videos, COVID-19 updates, keywords, services offered, appointment links, social profiles, and more. |
| You can measure the impact of your business listings by tracking metrics such as the impressions and views on your profile, inbound interest in the form of calls or website visits, and the messages you receive from sites like Google and Facebook. Listings come with these reports out of the box, making it easy for you to track, optimize, and report your listings performance. |
| Data aggregators such as Foursquare partner with multiple business directories and push information on your behalf to these sites. However, no single aggregator can provide coverage for all the sites that matter to your business. To overcome this challenge, you need listings management software that supports both aggregators and individual business directories, thereby increasing your reach. |
| Listings helps you manage your online presence and make sure your business information is accurate on over 100 sites across multiple industries and countries. These sites include Google, Facebook, Bing, Nextdoor, Healthgrades, Avvo, and TripAdvisor. |
| Yes, you can. We push your business details to over 100 sites automatically from a centralized business profile. Once you update your business details within our platform, your details will reflect on Google, Facebook, and Bing in real-time and on other sites normally within 3-5 days. |
| Yes we do. When it comes to Google’s local SEO algorithm, nearly 60% of your ranking is determined by your Google Business Profile, listings, and reviews. We help you manage these easily which in turn helps you conquer local SEO and rank higher. |
| Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Google Messaging, Facebook, Instagram, email, voicemail, and beyond. |
| Having convenient, immediate, 1:1 conversations with your customers lets you: – Schedule and confirm appointments – Respond to customer questions – Promote events and offers – Announce new products or services – Send and receive updates |
| With Messaging you can: – Message customers via text, Webchat, and social from one inbox – Easily track and manage customer info and interactions for streamlined and more efficient communication – Use templates to save time and keep comms consistent – Assign conversations to team members and locations – Get notified every time a new customer message comes in – Track conversations and average response times |
| Manage every type of customer message from one inbox: – Respond to messages from Webchat, text, Google Business Profile, Facebook, Instagram, email, and voicemail – Text review and referral requests to get more leads – Send text message surveys to collect instant feedback – Schedule mass text messages to drive sales |
| We help you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What’s more, you can easily filter all reports by location, users, or time/date. |
| Yes – all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information. |
| By activating Google Messages, you’ll allow customers to instantly message you the moment they discover your business on Google Search helping you make the most of your online reputation as well as bringing you a steady flow of leads. |
| A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities. |
| Our app is the most comprehensive instant messaging app for businesses. – It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Google, Facebook, and Instagram, into one Inbox. – You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business. – It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later. – The unified Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations. |
| Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications. Some common ways in which it is used are for: – Post-consults follow ups and to book treatments – Special offers, and promotions, free trials – Membership, webinar, community social, and other event invites – New openings, products, or treatments – Service and maintenance updates – Contacting a fleet of agents or large team, at once – Retargeting customers and prompt purchases |
| Webchat is a chat window you can add to your website to engage with visitors to answer questions, book appointments, resolve customer issues, and more. |
| With Webchat, you can chat with website visitors live, which increases conversion rates and reduces the chance that they will navigate away to a competitor’s website. It also helps you increase customer loyalty by making it easy to quickly answer questions and resolve customer issues. |
| Webchat gives you ability to: – Chat with customers live – Answer FAQs 24/7 with a chatbot – Respond to chats on the go from the mobile app – Assign conversations to team members – Track agent productivity, average resolution times, and more – Capture contact information and automatically text customers after they leave your site |
| We will make Webchat your own by customizing your logo, names, photos, colors, custom chat icons, greetings, away messages, and more. Businesses with multiple brands and multiple locations can create a unique Webchat window for each one with ease. |
| No. Webchat is light and quick to load, so it will not slow down your website. The chat window loads only after your business webpage has loaded or when a visitor clicks on it to ask a question – you choose. This prevents it from ever affecting your website’s speed or performance. |
| The Smart Inbox feature lets you create customized inboxes to funnel incoming messages by location and date so you can easily manage and respond to customer interactions appropriately. |
| We will help you set up a variety of message and auto-reply templates to ensure that Webchat is aligned with your business hours and you are keeping visitors engaged. You can customize different templates for the following scenarios: – An auto-reply to an incoming message during business hours, when your live chat is enabled – An auto-reply to an incoming message during business hours, when your live chat is disabled – An auto-reply to an incoming message when your agents are offline, but live chat is enabled. This will get sent as a text message. – An auto-reply to an incoming message when your live chat is disabled. This will get sent as a text message – An auto-closing message when the webchat has timed out, during and outside business hours |
| Robin, our AI Chatbot, can be used to engage with website visitors 24/7. During off-business hours or when your agents are busy, Robin serves as an additional member on your team. She can automatically respond to commonly asked questions and route complex questions to an online agent. This enhances your customer support because no incoming message ever goes unattended. |
| Messages on Webchat funnel into the unified Inbox, together with messages from Google, social, text, email, and other channels, so you can easily manage all your customer communications from one platform. Since we collect customer contact details before every webchat conversation, you can use the Inbox to text leads even after they leave your website, so you don’t lose them. |
| Referrals are leads that a business gets from its existing customers. Referral marketing is the process that streamlines the process of soliciting, converting, and measuring the success of a business’s word of mouth campaigns. |
| Referral leads are extremely valuable for a business. Referred leads convert more than other leads and spend more than normal walk-in leads. However, it is difficult for businesses to track and maximize their referral programs as they usually rely on word of mouth. A referral program helps businesses gain visibility into their word-of-mouth programs and maximize revenue from referrals. |
| Physical referrals aren’t scalable or trackable-just think about all the unredeemed referral coupons stuck under car seats or washed with the laundry. Referral software lets you send personalized referral requests to happy customers and experiment with incentives. You can track and maximize SUCCESS with end-to-end campaign reporting. |
| Referrals turns your happy customers into your most powerful marketing tool. This automated referral software makes it easy to create, send, scale and track effective referral marketing campaigns via text and email. |
| Referral programs reward customers for referring their friends and family to a business. They work well in almost all business cases, but are especially effective for infrequent or one-time purchases like healthcare or real estate. Meanwhile, loyalty programs incentivize customers to make repeat purchases and work best for retail stores and restaurants. |
| Identifying the magic moment is tricky, but here are some scenarios that we’ve seen work: – A patient loaves positive review after a dental procedure – A customer has just bought a car and is feeling great – 2-4 weeks after your client has moved into their new house |
| You should measure the effectiveness of your referral campaign across its life cycle in order to minimize leakages at every stage: – Revenue generated from the referral program – Number of referral leads received – Number of referral messages shared by your customers – Number of referral requests sent to customers |
| You can easily pair Referrals with Reviews, your CRM or NPS software to send automated referral requests to only your happiest customers. We offer out-of-the-box integrations to 3,000+ apps such as Salesforce, Hubspot, and more. |
| While it depends on your unique business goals, here are some best practices: – Reward both referrers and their friends – Cash rewards are easy, scalable, and universally loved – Tie it back to your business. For example: – A dental practice can offer teeth whitening services – A real estate firm can offer a finder’s fee |
| Referrals lets you: – Automate referral marketing by integrating with your CRM – Get referrals via text, email, social website, or on your mobile app – Test and optimize campaign messaging and incentives – Track and maximize results at every stage of your referral campaign |
