Ticketing
Turn customer comments into support tickets
Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.
Streamline issue management and resolution
Assign every ticket to a specific employee so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets are front and center.
Receive automatic alerts for ticket updates
Track ticket resolution every step of the way. Our support ticket system notifies specific employees or locations via email when a new ticket is assigned and each time its status changes.
Auto-create tickets based on customer experience
Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.
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Turn conversations into conversions. Only with our Messaging can you connect with new leads and customers via text, Google, Facebook, and Instagram from anywhere on your dashboard.
Reduce issue resolution time
Track response rate and resolution time, and monitor all open tickets by owner and status. Address customer issues fast and create visibility across your organization.
Collaborate internally with activity logs
View all comments and status changes for each ticket to keep everyone on the same page.