Webchat
Convert web visitors into leads
Don’t wait, Live chat with website visitors the moment they reach your site, auto-respond to questions, and capture contact information to follow up over text.
Overview
Create revenue-driving conversations
Engage on demand
Chat in real-time, conduct virtual consults, and even text leads 1:1 or in bulk after they’ve left your site to keep engagement and conversion high.
Convert leads with ease
Automatically funnel all your webchat leads into a single inbox to follow up and convert over text, social, email, and wherever is most convenient.
Free up your teams
Use AI and auto-response templates to scale your customer support and engagement without adding resources.
Control the conversation
Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.
Simplify your team’s collaboration
Assign conversations to a team or individual to ensure the right person is following up.
Stay on top of new leads
Instant notifications let you immediately route new business to the right teams, while our Mobile App ensures you’re always ready to respond.
Save time with templates
We make it a breeze to craft response templates for common questions and send templated requests for reviews, referrals, and more.
Automate chat flows
Set up different welcome messages and auto-replies for when your agents are live, when they are busy, and for off-business hours to keep visitors engaged and informed.
All your website leads in one place
Quickly convert prospects by sending webform leads directly to a unified Inbox for personalized follow up.
Auto respond to customer FAQs
Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.
Create leads automatically
Focus on the topic at hand instead of fishing for contact details. With Webchat, every conversation starts with a form that captures a name and phone number so you don’t have to.
Follow up with ease
Don’t miss out on an opportunity just because a visitor abandons the chat. Simply follow up over text when the time is right to stay front of mind.
Make every experience effortless
Resolve customer questions faster by including attachments in your chats including invoices, receipts, screenshots, and more.
Track chat performance
Get detailed reporting on chat conversations and filter by location or user to understand what's working and where to improve. You can also integrate with Google Analytics and other platforms to go even deeper.
Webchat FAQs
| Webchat is a chat window you can add to your website to engage with visitors to answer questions, book appointments, resolve customer issues, and more. |
| With Webchat, you can chat with website visitors live, which increases conversion rates and reduces the chance that they will navigate away to a competitor’s website. It also helps you increase customer loyalty by making it easy to quickly answer questions and resolve customer issues. |
| Webchat gives you ability to: – Chat with customers live – Answer FAQs 24/7 with a chatbot – Respond to chats on the go from the mobile app – Assign conversations to team members – Track agent productivity, average resolution times, and more – Capture contact information and automatically text customers after they leave your site |
| We will make Webchat your own by customizing your logo, names, photos, colors, custom chat icons, greetings, away messages, and more. Businesses with multiple brands and multiple locations can create a unique Webchat window for each one with ease. |
| No. Webchat is light and quick to load, so it will not slow down your website. The chat window loads only after your business webpage has loaded or when a visitor clicks on it to ask a question – you choose. This prevents it from ever affecting your website’s speed or performance. |
| The Smart Inbox feature lets you create customized inboxes to funnel incoming messages by location and date so you can easily manage and respond to customer interactions appropriately. |
| We will help you set up a variety of message and auto-reply templates to ensure that Webchat is aligned with your business hours and you are keeping visitors engaged. You can customize different templates for the following scenarios: – An auto-reply to an incoming message during business hours, when your live chat is enabled – An auto-reply to an incoming message during business hours, when your live chat is disabled – An auto-reply to an incoming message when your agents are offline, but live chat is enabled. This will get sent as a text message. – An auto-reply to an incoming message when your live chat is disabled. This will get sent as a text message – An auto-closing message when the webchat has timed out, during and outside business hours |
| Robin, our AI Chatbot, can be used to engage with website visitors 24/7. During off-business hours or when your agents are busy, Robin serves as an additional member on your team. She can automatically respond to commonly asked questions and route complex questions to an online agent. This enhances your customer support because no incoming message ever goes unattended. |
| Messages on Webchat funnel into the unified Inbox, together with messages from Google, social, text, email, and other channels, so you can easily manage all your customer communications from one platform. Since we collect customer contact details before every webchat conversation, you can use the Inbox to text leads even after they leave your website, so you don’t lose them. |